Terms of Service

Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and FraudPeek ("Company," "we," "our," or "us") regarding your access to and use of the fraudpeek.com website and fraud intelligence services (collectively, the "Service").

Eligibility & Account Registration

Eligibility Requirements

• You must be at least 18 years old
• You must be a registered business entity or legitimate merchant running an active shop
• You must operate within Bangladesh or conduct business with Bangladeshi couriers
• You must have legal authority to enter into this agreement
• This service is strictly for business/merchant use only. Personal or non-business use is prohibited.

Account Responsibilities

• Provide accurate, complete, and current information during registration
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access
• Accept responsibility for all activities under your account
• Not share your account with others or create multiple accounts

Service Description & Scope

FraudPeek provides a platform for merchants to:

• Check customer phone numbers for fraud history
• View delivery performance from courier APIs (Pathao, Steadfast, RedX, etc.)
• Submit and view fraud reports from other merchants
• Access risk assessment and fraud intelligence data
• Automate fraud checks via API integration

Data Accuracy, Liability & Disputes

User Acknowledgments

1. Data is User-Generated: Fraud reports are submitted by merchants, not created by FraudPeek.
2. No Verification: We do not verify, investigate, or confirm the accuracy of any fraud report before display.
3. Courier Data Accuracy: Delivery data comes directly from courier company APIs. We do not control or verify courier data.
4. No Endorsement: Display of a fraud report does not constitute our endorsement or agreement with its content.
5. Dispute Resolution: Disputes about data accuracy must be resolved with the reporting merchant or courier company, not FraudPeek.

Dispute & Removal Process

If you believe a fraud report is false or defamatory:

1. Contact the Merchant: Resolve directly with the reporting merchant
2. Provide Evidence: Email [email protected] with proof of false reporting (delivery receipts, IDs, communication logs)
3. Investigation: We will investigate with the merchant within 5-7 business days
4. Action: If evidence is compelling, we will remove or mark the report as "Disputed"
5. Merchant Penalty: Merchants submitting false reports will be suspended or banned

Prohibited Activities & Acceptable Use

You agree NOT to:

• Submit False Reports: Knowingly submit false, misleading, or defamatory fraud reports
• Abuse the System: Scrape data, overload servers, or circumvent rate limits
• Harassment: Use the platform to harass, defame, or harm individuals
• Illegal Activities: Use the Service for any unlawful purpose
• Unauthorized Access: Access other users' accounts or system infrastructure
• Data Misuse: Sell, redistribute, or use data outside the intended purpose
• API Abuse: Exceed API rate limits or automate excessive requests
• Impersonation: Impersonate other merchants or individuals
• Scraping & Copied Services: Use our Service to build a competing scraper, directory, or fraud-check service
• DDoS & Attacks: Participate in Distributed Denial of Service (DDoS) attacks, penetration testing without authorization, or any attempt to disrupt our infrastructure

Subscription Plans, Billing & Payments

Subscription Model

FraudPeek operates on a subscription-based model with various tiers offering different usage limits for fraud lookups, API calls, and automation features. Specific plan details, pricing, and features are available on our website and may be updated from time to time.

Fair Use Policy for "Unlimited" Plans

Plans marketed as "Unlimited" (such as the Operation Shield plan) are strictly subject to an Acceptable Fair Use policy. "Unlimited" quotas are provided exclusively for legitimate, standard-volume merchant activities. Unlimited plans are strictly NOT permitted to be used for mass data harvesting, bulk scraping, bypassing API quota limits, or proxying requests for third-party services. Abnormal usage patterns—including extreme request velocity—that indicate bulk harvesting or scraping will result in auto-throttling limits or immediate service suspension.

Billing Terms

• All fees are in Bangladeshi Taka (৳) unless otherwise stated
• Subscriptions are billed monthly or annually in advance
• Payment is processed via SSLCommerz or Stripe
• Auto-renewal unless cancelled before the next billing cycle
• Prices are subject to change with 30 days' notice

Refund Policy

Cancellation Policy

• You may cancel your subscription anytime from your account dashboard
• Cancellation takes effect at the end of the current billing period
• No partial refunds for unused time or lookups
• Cancelled accounts retain access until subscription expires
• Data may be deleted 30 days after account closure

Intellectual Property Rights

All content on FraudPeek, including but not limited to:

• Website design, layout, and graphics
• Software code, algorithms, and APIs
• Logos, trademarks, and brand assets
• Documentation and user guides

...are owned by FraudPeek and protected by copyright, trademark, and other intellectual property laws. You may not copy, reproduce, distribute, or create derivative works without our written permission.

Account Suspension & Termination

We May Suspend or Terminate Your Account If:

• You violate these Terms of Service
• You submit false or defamatory fraud reports (proven by customer evidence)
• You engage in abusive, illegal, or fraudulent activity
• You fail to pay subscription fees
• Your account is inactive for 12+ months
• Required by law or legal process

Appeal Process

If your account is suspended, you may appeal by emailing [email protected] with evidence within 14 days. We will review and respond within 7 business days. Final decisions are at our sole discretion.

Disclaimers & Limitation of Liability

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• FraudPeek shall NOT be liable for any indirect, incidental, special, consequential, or punitive damages
• This includes loss of profits, revenue, data, or business opportunities
• Our total liability shall not exceed the amount you paid in the last 12 months
• We are not liable for third-party content (merchant reports, courier data)
• We are not responsible for decisions made based on our data

Indemnification

You agree to indemnify, defend, and hold harmless FraudPeek, its officers, employees, and affiliates from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use or misuse of the Service
• Your violation of these Terms
• Your violation of any law or third-party rights
• Fraud reports you submit
• Actions taken based on data from our platform

Governing Law & Dispute Resolution

These Terms are governed by the laws of Bangladesh. Any disputes shall be resolved in the courts of Dhaka, Bangladesh. You agree to submit to the exclusive jurisdiction of these courts.

Dispute Resolution Process

1. Contact [email protected] with your dispute
2. We will attempt good-faith negotiation for 30 days
3. If unresolved, disputes proceed to binding arbitration
4. Legal action only as a last resort

Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be posted with an updated "Last Updated" date. Significant changes will be notified via email or platform notification. Continued use after changes constitutes acceptance. If you do not agree, you must discontinue use and cancel your subscription.

Severability & Entire Agreement

If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect. These Terms, together with our Privacy Policy, constitute the entire agreement between you and FraudPeek.

Contact Us

For questions about these Terms, billing issues, or legal inquiries: