Privacy Policy

Introduction

FraudPeek ("we," "our," or "us") operates fraudpeek.com and provides courier fraud intelligence services to merchants and businesses in Bangladesh. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

By accessing or using FraudPeek, you agree to this Privacy Policy. If you do not agree with the terms, please discontinue use of our services immediately.

Information We Collect

1. Information You Provide

• Account Information: Name, email address, phone number, business details when you register
• Payment Information: Billing details processed securely through third-party payment processors (SSLCommerz, Stripe)
• Customer Search Data: Phone numbers you search for fraud intelligence purposes
• Fraud Reports: Reports and comments submitted by merchants about customers

2. Automatically Collected Information

• Usage Data: IP address, browser type, device information, pages visited, time spent
• Cookies & Tracking: Session cookies, analytics cookies for improving user experience
• Log Data: System logs for security, debugging, and service improvement

3. Third-Party Data

• Courier API Data: Delivery information from Pathao, Steadfast, RedX, and other integrated courier services
• Public Records: Publicly available fraud reports and merchant feedback

How We Use Your Information

• Provide fraud intelligence and risk assessment services to merchants
• Aggregate and display courier delivery history and fraud reports
• Process payments and manage subscriptions
• Send service notifications, updates, and security alerts
• Improve platform functionality and user experience
• Prevent fraud, abuse, and unauthorized access
• Comply with legal obligations and resolve disputes
• Generate anonymized analytics and business insights

Data Sharing and Disclosure

We May Share Information With:

• Merchants (Subscribers): Fraud intelligence data displayed to authenticated merchant users
• Courier Partners: Limited data exchange for delivery verification (Pathao, Steadfast, RedX, etc.)
• Payment Processors: Billing information with SSLCommerz and Stripe for payment processing
• Service Providers: Cloud hosting, email services, SMS providers for platform operations
• Legal Authorities: When required by law, court order, or legal process
• Business Transfers: In case of merger, acquisition, or sale of assets

Data Accuracy, Disputes & Removal Requests

If Your Information Appears Incorrectly:

1. Contact the Reporting Merchant: Fraud reports include the merchant name. You may contact them directly to resolve disputes or request report removal.
2. Contact FraudPeek Support: Email us at [email protected] with:
   • Your phone number and full name
   • Details of the disputed report
   • Proof of false reporting (delivery receipts, screenshots, communication records)
   • Government-issued ID for verification
3. Courier Data Disputes: Delivery data comes directly from courier APIs. Contact the respective courier company (Pathao, Steadfast, RedX, etc.) to correct their records.
4. Verified Removal Process: If you provide sufficient proof of false reporting, we will:
   • Investigate the report with the merchant
   • Remove or mark the report as "Disputed" if evidence is compelling
   • Suspend or flag the merchant account if found creating false reports
   • Response time: 5-7 business days

Data Security

We implement industry-standard security measures to protect your data:

• Encryption: HTTPS/TLS encryption for data in transit
• Access Controls: Role-based access, authentication, and authorization
• Secure Storage: Database encryption and secure backups
• Regular Audits: Security assessments and vulnerability testing
• Limited Access: Only authorized personnel can access sensitive data

No Guarantee: While we use reasonable security measures, no system is 100% secure. We cannot guarantee absolute security of data transmitted over the internet.

Data Retention

• Active Accounts: Data retained while your account is active
• Deleted Accounts: Personal data deleted within 30 days of account closure
• Fraud Reports: Retained for 2 years for fraud prevention purposes
• Payment Records: Retained for 7 years for tax and legal compliance
• System Logs: Retained for 90 days for security and debugging

Your Privacy Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your account and personal data
• Object: Object to processing of your data for certain purposes
• Withdraw Consent: Withdraw consent for data processing
• Data Portability: Request export of your data

To exercise these rights, contact us at [email protected]. We will respond within 15 business days.

Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Maintain your login session
• Remember your preferences
• Analyze site usage and traffic
• Improve security and prevent fraud

You can control cookies through your browser settings. Disabling cookies may affect platform functionality.

Children's Privacy

FraudPeek is not intended for users under 18 years of age. We do not knowingly collect information from children. If we become aware of such collection, we will delete it immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of FraudPeek after changes constitutes acceptance of the updated policy. For significant changes, we will notify you via email or platform notification.

Contact Us

If you have questions about this Privacy Policy, data removal requests, or concerns about your information: